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If it was the other, then I'm not sure they would have looked.
We test rode everything we worked on, so unless a bike was missing a major component it would have to have been ridable when returned to the customer.
Personally I wouldn't want to hand a fixed gear back to a customer without having put pedal torque through it then re-tightening the lock ring to spec. But that's just me. That the bike was presumably unridable makes me think that hasn't been the case here, but then again maybe it has and the bike just sat around long enough to get to low PSI.
The story if accurate does strike me of a place that gave no shits - for this customer at least - and the store manager should be made aware that this is impression the customer has left with. It's not like the OP bought his own sprocket and chain in for the shop to fit - he paid presumably shop price and should have been treated better.
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Howard
@DethBeard
Did you drop it in for a once over, they told you it needs new chain and cog? Or did you take it in just for C&C?
If it was for a once over, they should have noticed the tyres being low.
If it was the other, then I'm not sure they would have looked.
Grime is unpleasant but not a big deal for me, but you may care more.
My old LBS were shocking, every time i dropped my bike in for works it would have "a slow puncture, so we've changed the tubes for you, £8 extra" first time I let it slide, 2nd I asked for the old tubes back to repair, they said they'd binned them and just have me 2 new ones (I'm not even sure they replaced the old ones thinking about it)
Rarely went back, unless it was dire need.