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one of my favourite things ever was when the gobby alpha male twat on the helpdesk at my first programming job thought he'd muted his headset and told a very important but equally obnoxious client (who owned a recruitment agency to highlight the levels of douchery) that he was a "stupid fucking cunt".
watching his eyes widen and his chin drop as the client reacted to his words as his brain spun up to try to come up with a way out of it was pure joy to watch. somehow he kept his job, though to this day I have no idea why.
The mute button is my friend.