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I think it is a big issue and if what you say is true, then it’s a real shame.
The volume of sales shouldn’t matter, their manufacturing should. Madison are pretty slow on the warranty guff as well. If they know something is going to be repeatedly shit, they are daft to release it.
I pretty much used to ride Campag exclusively and found it well made and robust. It only went to shit when the 11speed came out and it was obviously (to me) manufactured far more cheaply. It kept failing, I got it warrantied, I got bored and went back to 10speed Ti Record.
I only bought Etap because when my Eastway arrived it had 10s apex on it and over the 5years I abused it it never missed a beat. Etap hasn’t so far either.
Basically I’m just pissed off with the groupset and its all in the eye of the beholder anyway.
Someone will get a bargain on here when I flog it anyway 😂
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Ecobeard
andyfallsoff
hippy
TBF, Shimano are the biggest and most commonly used groupset out there, so failure are more likely to happen.
To put it in presceptive, i never had a Campagnolo groupset failing simply because I did not service/build many bicycles with Campagnolo in comparison.
SRAM is in-between, slightly more common than Campagnolo, yet do get some warranty issues (even eTap have warranty issues).
I realised I made it sound like it a big issues; it's not, it just the large number of part = higher chance of running into a faulty one.