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Thanks.
We're paying for a total job and he knew about the panel install from the outset so I would expect it to come out of his end.
He's also had plenty of extras during this job so he's already up at least £1k from the initial quote...
Annoyingly, I'm in Greece until Thursday so it's tough to communicate over WhatsApp.
Soul
Tough one to answer, usually comes down to how much you are paying for the job and how much the replacement panel+labour to replace is going to cost. If you've hired someone on a day rate and they are struggling to pay the bills you've little chance of getting them to pay for materials although they might be prepared to put in the extra hours to remove the old one and fit a new one. If you've payed a company to cover all aspects of the installation then they should be putting it right.
In practice you have to negotiate. If it had happened to me I'd be putting it right but that's built in to my price. If I'm working with delicate materials I try to do enough research and take care not to screw up. As an example though I'd price for installation of materials I'm not expert in fitting to include the possibility of failure.
One time I installed a painted glass splash back and the silver backing bubbled slightly (the client was still happy with it) but I took the whole thing off, stripped and repainted it and had the glass supplier put the mirror backing on it. Another time I cracked a double glazed unit with an unobtainable interior mirrored pane so I found someone who could make a new unit using the old mirrored glass and sucked up the labour in removal/fitting and the cost of having the unit custom made. It's gutting when you lose money like that but usually the labour part of it is easier to swallow.