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How about this.
Ride it as it is, if the medium setting is fine. From reading around, some users of this shock never use the open setting anyway.
Get about fifty - seventy five hours on it. The problem might fix itself (Hah!).
Post it off to Silverfish for warranty repair & service and kill two birds with one stone.
Howard
I called Silverfish direct, chap said he saw this fault every now and again on DPS Performance, but never on the DPS Factory (featuring the ever popular low speed compression adjustment, THE subject of conversation for any MTB fan), and that it would be 7 working days for them to strip/adjust the shock I have.
I then called Pauls, and suggested that I pay the difference between the Performance and the Factory, if they then posted me a Factory and I posted them my Performance in return, ergo no downtime.
Waiting for a response on that.