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In normal world, what should happen here is that Fox send you a new shock that works, and you just return them this one. Has a beautiful sense of simplicity to it doesn't it?
I'd have a chat to Mario about it, see if he knows how long it might be away for and why. It might be possible that silverfish ship him new guts and he just fits it and returns it to you.
Howard
Chak
Got a response (which I had to chase them for), looks like the shock needs to go to Silverfish, for an unspecified length of time.