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For me it was really great when it was working; I found it a good midpoint between paper filters and a normal cafetiere mesh. Did you get the glass or steel version?
You're right that I should ask in a coffee shop, if not for that specific product then any other cleaners they might recommend; didn't even think of that for some reason.
squidink
I literally just got one as a present this morning. Pretty excited to use it. Sorry that doesn't help you.
I clean all my coffee gear with Cafiza which normally does the trick. It's designed for espresso machines but I use it on everything. Maybe you could ask you local coffee shop if they have any and give it a try?
http://urnex.com/professional/product/cafiza-espresso-machine-cleaning-powder/