Problems with an UK based online shop (Magicshine UK)

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Ste_S
From my own experience with a similar situation.
1. Don't bother contacting Hermes customer service, they generally aren't interested in dealing with the buyer, their contract is with the seller.
2. Always deal with the seller when a Hermes delivery invariably goes wrong.
3. If the seller isn't cooperating speak to your bank/card company/paypal etc to get your money back.

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