• The shop hired the courier, the contract is between them and it's not your problem.

    But it doesn't sound like they are being very co-operative, so I wouldn't waste any more time sending them emails and just pursue a chargeback with your credit card provider.

  • That was my point also in the last email I sent to them, but they didn't reply to me.
    I will try to resolve with the bank.

    By the way, Magicshine is the store.

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