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It must be an 8/9 speed only hub
8/9-speed HG freehubs take 10-speed HG cassettes, in most cases with a 1mm spacer because of the undercut on 10-speed cassettes with spider-mounted big sprockets. I thought the 11-speed MTB cassettes were supposed to have an even bigger undercut to allow them to fit on 8/9/10-speed hubs too.
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Thanks.
I've tried all that and the freehub body is definitely too short. It must be an 8/9 speed only hub. (FH M525 VIA-M)
Edit: reading back what I've typed it sounds wrong, but I'm positive the lock ring and hub threads are fine and the cassette properly installed - yet the lock ring won't properly engage.