Problems with an UK based online shop (Magicshine UK)

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Ham_drian

Thanks for the answers.
I paid by card so I will try to
contact the bank and then will try to get an answer from the courier, as it still might be their mistake, again.

I feel that the company is disrespectful as I shouldn't wait for such a long time for a refund, nor for repairing something the I didn't cause.
But still I don't feel like I should shame them on public, yet.
Cheers,
Adrian

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Scilly.Suffolk in reply to @Ham_drian

The shop hired the courier, the contract is between them and it's not your problem.

But it doesn't sound like they are being very co-operative, so I wouldn't waste any more time sending them emails and just pursue a chargeback with your credit card provider.

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Ham_drian in reply to @Scilly.Suffolk

That was my point also in the last email I sent to them, but they didn't reply to me.
I will try to resolve with the bank.

By the way, Magicshine is the store.

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