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@squidink
Think they are bullshitting you on the courier 14 days thing. It's their responsibility as the seller to ensure their courier of choice gets the item to you. They haven't and it's been more than 30 days so you should just get a refund, no argument. They also failed to get it to you next working day anyway which you paid for.
https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/if-something-you-ordered-hasnt-been-delivered/