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@Ham_drian
Hi,
First of all I am asking this here because is a bike related shop. I don't want to mention it yet.
I have a problem with a purchase from an UK based online store . I didn't get the product and I didn't get refunded by now and I am curious what can be done.
On 18th of May I orderd a product and paid 105 £ for it and another 15£ for next working day delivery (I was leaving UK on 21of May and didn't want to have problems with the delivery) but they messed it up and sent it as a normal delivery. It wasn't a problem, as the courier , Hermes, got it on time.
Now the problem starts. The courier comes when I am at work and doesn't leave any card and doesn't try to contact me. This happened for the next 3 days. (I got in contact with Hermes call center, but they didn't do anything) .
On the day prior to my leaving I told the guys form the delivery company ,Hermes, that I want the parcel to be returned to the sender so that I can be refunded.
I didn't receive yet the money and the shop is saying to me that they have the confirmation that the parcel is a the courier, but they won't refund me until they don't get the product.
I've been exchanging emails with them and they told me that the courier has 14 working days to return them the product and they will refund me.
Those 14 days passed a week ago and still nothing, they are still saying that they want first to receive their product and after they will refund me
What can I done as I want to get those money back as soon as possible?
Thanks in advance,
Adrian