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I'm sure they're often pretty full, but also often quite empty, depending on the job.
There certainly is immense scope for more cargo bike use.
I can't remember the name of the firm that uses cargo bikes almost exclusively and I don't know if they still exist, but I talked to some of them occasionally when I bumped into them, and they seemed to be doing well.
Possible stupid question.
What percentage of the space in the back of typical white van man's white van is actually used, and how much is a toolbox and a couple of spare parts rattling around?
Is there scope for converting some of this trade motor traffic into cargo bikes?