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How do you complain about bus drivers?
Vociferously.
I made a complaint recently to TfL using this page, and got an email saying they're looking into it but nothing else as yet.
It sounds like you have more of an infrastructure complaint though - which you can complain about using this page, and most likely receive a reply 2 weeks from now detailing why they're not going to do anything about the issue (like I did when I complained about the Oval bus trap (tm)).
How do you complain about bus drivers?
The pedestrian crossing between lower marsh and Carlisle lane is blocked by a bus so often I've started to ponder pressing the emergency bus off button every time it happens.
It's really annoying because the pedestrian phase is short and the traffic phase is really long, and the bus wouldn't actually be delayed as it has to wait through 2 cycles of the next set of lights to join the Westminster bridge roundabout anyway.