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I don't actually mind the First Direct online/app experience but that may be because I've been with them for a long time now (in modern banking terms)...
I have a monzo current account but only because I felt forced - would have kept it as it was. That said, I might make the full switch in the future, we'll see...
notoriousBMT
I got caught up in the TSB cluster fuck, and then locked out of my account and my card frozen due to some spurious fraud flag.... so I switched to First Direct.
My christ. First Direct's internet banking and app offer is fucking appalling.
What a 90s cluster fuck of half designed half thought through bit of useless functionality.
Been using the Monzo card as a top up/back up ting for a year but have just gone full gas and had my salary switched into it.
Let's see.