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I know if I called my bike fitter he wouldn’t charge me for advice as I’d seen him already.
Afraid I disagree with you on that one. It's calling in a favour, not a service available to someone else on an equal basis. It's pretty much the same as being coached during the race.
frank9755-
No it’s not a favour.
Bike fitters often offer follow up advice and thoughts encompassed in their initial charge. Some very good ones will even have you back at no extra charge.
So if I called him, on the main phone number, during office hours and asked for advice. He’s treat it just as any other and offer advice. It’s not calling a mate. It’s calling a publically available bike fitter on a public number.
Plus if I did, I’d also say treat me as any other customer. But I’ve never called him so far anyway.
Now if it transpires someone was texting or calling their bike fitter on their private mobile out of business hours, that is well into the grey area. Unless they have that number in their website taking called from anyone!
We normally agree well on these things, so perhaps my view is being lost in my poor wording.
skinny
Most bike fitters will offer advice to previous customers. I know if I called my bike fitter he wouldn’t charge me for advice as I’d seen him already.
As long as I called in working hours then it’s fine.