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alvinstraight
I have my last day in a LBS on Friday, leaving cause the another thing i am working on is going well, not sue to them closing but the main thing i have noticed is that google reviews are big thing.
In the last week we have had three 1* reviews.
Someone called the shop asking to buy the premises, as in the actual shop building, nothing to do with us. The guy that answered said so and then politely hung up... one star
Someone had an issue with there disc brakes, got a service (degreased etc) and seemed to solve the problem. Came back a week later and they were squeaking again, changed the pads and rotors and didnt charge for labour... said they had been up sold and didn't trust us, though the problem was fixed.... one star.
Someone turned up 15mins after closing, I had forgotten to rotate the sign to closed but was just locking the door. They said technically i was still open and needed to fix their bike. i had a party to go to and was late so said i was sorry i was closed and couldn't, i then explained where other bike shops in the area were... one star.
Moral of the story, don't just leave reviews for your LBS if they are bad, get on google and add a detailed 5* if they have done you a favour, only takes a minute and makes a HUGE difference in everyday commuting customer terms, making them more appealing that Halfords or Evans.
Save the LBS!