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I have a good bus driver story to balance it out too!
I was on a southbound 249 bus recently that got diverted right at Clapham South and didn't rejoin its regular route until Streatham - going to round the houses down Burntwood lane, Garratt Lane and Mitcham Road. The driver was being directed via occasional radio comms, and confessed to not having a clue where he was - I loved the honesty of it.
He drove on like an absolute champ making sure everyone who got off knew where they were, and just generally being awesome, despite his geography having failed him. Big thumbs up from me.
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I've had quite a few positive experiences with Bristol bus drivers actually. I had one not that long ago thats a bit hard to describe, but basically a bus behind me kind of sped up a bit and almost pulled along side me where it wasn't really wide enough to pass. It turned out she was actually doing so to dissuade a driver (who probably couldn't see me) from pulling out of a side street into me. I didn't really work out what had happened till it was too late to give a big thumbs up, and probably just looked cross :-(
Meant to post this earlier as a positive vibes type of thing, before @skidlidsid's tale (best of luck for a good resolution) but - my mood was perked up massively on a soggy Bristol commute this morning. Nice wet ride (but mudflaps for the win, dry shoes) along mostly a shared path, approaching a full-body-soak potential of a puddle on the road, and the double decker bus coming up behind me slows and goes outwards around the puddle to avoid drenching me. Driver & I exchanged thumbs up and big grins - obviously a decent bloke/10