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Okay, from your description it sounds like I'm doing it wrong. As above I have been trying to tighten up the waist straps (so that the weight is on my hips, rather than shoulders - the hiking pack method) and keep the shoulder straps fairly loose.
I'll try with the shoulder straps really tight instead and the waist slightly looser, so that the weight is all on my shoulders. The pack itself is great, it's just getting it to fit my body that's the problem
I've got an OMM 32 and don't have any problem with it - apart from having to let the waistband out after a sedentary Christmas period.
I have the shoulder straps really tight, the waistband tight and pull the little drawstrings on the outside tight as well.
I'd normally take a small towel, change of clothes and possibly some shoes in there, so it's not empty, but not full to the brim either. Don't know if photos of the bag would help?
i used to have a ultra8 as well, which was great for small loads