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know two customers who have lost in the tens of thousands
I've thought about this is the past. There's nothing other than my banking app and online banking linking me with my accounts - how would I prove my balance were something like this to happen to me; individually you'd have no chance of persuading your bank to revert to their tape backups or whatever they needed to proof a loss.
Ta for the link. Utterly crazy. Surely at some stage the FCA/other has to step in? I know two customers who have lost in the tens of thousands and another who's mortgage payments haven't been going through.