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Yep so far so good. It’s all done on a platform on their website so everything is in one place rather than clogging/looosing emails. You upload images and ideas you want and brief explanation of what you want. We have an idea of where we want things to be so we are using them literally to make our plans proper. They can also just do they own thing and make something for you maximising space etc
Seems pretty reasonable, very interested to see how it goes for you.