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Not great service. Was this from the UK team?
Maybe if you know the full frame model someone who has the same might be able to help. -
They probably need the customer number so they can check to see which specic model year you have so they send the correct parts. Have you emailed them with the serial number on the frame?
GoatandTricycle
woods_alexis
@M.Pista
Hello everyone, I picked up an ultimate cf frame that is missing the cable guides under the bb as well as the cable-stops for the downtube. Tried to email canyon directly but they don’t seem to be able to do anything without a customer number (which I don’t have). Anyone knows how I could do before I bodge it all up with epoxy?
Cheers
P