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@TooTallTim
My wife just bought a bike and some panniers through them, all very easy, very quick. One of the pannier bags, however, had a fault and the stitching came apart the first time she used them. "No probs, just send it back" they said. My wife made the point that posting them back would cost her a fair wedge, large boxes and Royal Mail and all that, so could they send a box with pre-paid postage? "Of course, no problem at all, it will arrive tomorrow" they said.
The box just arrived. Wtf.
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