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yeahh tried that, they wanted me to try again, and then again and then again whilst I was talking to them, so much that the battery died.
I have a full transcript of the conversation though as it was webchat - so just gonna send that over tomorrow and say I have tried everything and it does not work - plz replace
nice one.
I was on chat with them for an hour this morning whilst they made me do all the troubleshooting I had already done again with them on chat and eventually the battery died on the garmin so had to give up, will try again later once it has charged for a while.