Evans Cycles

I am sorry to hear about that.

My criticisms of Evans are not with the people, but with the organisation itself. What you have written appears to support my view.

That’s precisely what it is. The organisation is responsibly run, and most people that work with Evans are generally happy, it’s just that there are some gaps that are hard to fill and tend to ruin some aspects of the customer experience, from what I hear from customers that I deal with after having bad experiences with the company.

By the way, I also have a friend who has worked for independent stores, Halfords, Evans Cycles, and, most recently, Cycle Surgery. From his account, the independent was the best (obviously), but amongst those big 3 companies, Cycle Surgery is absolutely stellar in comparison to the others.

Cycle Surgery is absolutely stellar in comparison to the others.

That's because they know how to operate.

#willbehereallweek

Nail. Head.

For me the benefit of Evans is that they are a national company with decent transport/infrastructure. Meaning they can locate something in a different shop and have it localised in a day or two. Great if they carry something you actually want.
I recently used them to buy my girlfriend's bike on the cyclescheme. Mainly I did this because they can get bikes to our local shop super easy so my girlfriend could try a bike and possibly take it back easily and swap the size or brand etc.
I do not treat them as my LBS to buy bits and bobs because, as mentioned, CS is pretty pants.
For me they have a use but it not for CS and a friendly chat about bikes you get at an independent/LBS.

On the FWE front, whilst picking up the GFs bike I suggested getting some Lezyne self adhesive patches as I've seen them available at Evans online and I think they are excellent. Suprise, suprise they did not stock them but 'We have these (FWE) ones. Just as good'.
This is probably very smart business but one of many reasons I would never just pop in.

Likewise. I keep taking it back and they keep replacing it. It's the little front blinky light. Fine until it rains then goes mental. They always spend a couple of minutes examining it and telling me no one has ever returned one before, as if it's my fault it's not even slightly water resistant, then they give me a new one.

Yeah, I had the small tube ones. Got one replaced then lost the receipts so the second two went in the bin.

'We have these (FWE) ones. Just as good'.

They're not. They are rubbish.

That's the only good thing about them, because they're FWE they know you haven't bought it elsewhere, so seem ok with providing a replacement without a receipt. Or at least, they've been fine with it so far...

Well, they got me!

Anyone else get a 'No strings attached £10 voucher' by email?

The one that then doesn't work when you try to use it.

Good deal on some decent lights at the moment:

https://www.evanscycles.com/exposure-sirius-mk6-tracer-with-daybright-and-react-light-set-575-75-lumen-EV313647?esvt=52828-GOUKE4354198&esvq=&esvadt=999999-0-1144820-1&esvcrea=166226829025&esvplace=&esvd=c&esvtg=aud-374473923968:pla-342727330459&esvo=EV313647-NA-BLK&esvaid=50080&gclid=CjwKCAiA-KzSBRAnEiwAkmQ15zIVB0HEKjuqJypevZoQK19KvG29zMqh6H1_jy8jYbhwrz5wdV7hDhoCdR8QAvD_BwE

Once again stellar service from Evans in St Pauls. I had some issues with there Kalf bib shorts that were performance rather than fit related and they accepted them back no quibbles. Will continue to shop there.

I was looking for a helmet of significant girth in Evans Spitalfields the other day. The chap told me that companies were not making different sized helmets anymore but were instead going with one size fits all.

I walked out and tried on 4 large helmets at cycle surgery.

Holy shit someone on my Twitter was refused service because she wouldn't give her home address when trying to buy something in Evans. What fresh fuckery is this?

Was she trying to buy it on credit or just overly eager staff?

Sounds like staff not understanding policy. Just because they say ask every customer doesn't mean you can't serve people that won't answer.

A friend of mine is having some difficulty with Evans at the moment. He's trying to buy an Arkose 3 but every time he calls he's getting put through to a different person and getting a different answer to his query.

His workplace are doing it as a Cycle to Work purchase but because they're in Ireland they need an invoice for €1000 and my mate will pay the balance himself.

Whoever he's been speaking to in Evans has told him they can't split the payment into two separate invoices? Surely they could take one payment as "deposit" and the other as balance or something?

Would anyone happen to have a helpful contact he could speak to who might be able to help him out with this?

A deposit and then clearing the balance would just be two payments on the same invoice though. People obviously do a £1000 voucher and top up the rest all the time, but it wouldn't involve multiple invoices. Things may have changed since I was last working for Evans (5 years ish) or any bike shop (4 years ish) but I don't see a way that they could do this.

This. Also, any sensible shop/manager will balk at the idea of a person in the UK paying in EUR, especially when you put multiple invoices into the mix; it seems fishy regardless of how kosher it may be.

An unknown (to me) branch of Evans sold a kid I was riding a tour with last weekend a brand new hybrid fitted with a rack that was so badly positioned that it was constantly applying the rear disc brake.
#golfclap

Evans allow you to pay in Euro online.

A bike shop you say..?

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lol
oh dear

They've taken the pictures down now