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PhilDAS
Turns out that the "shop soiled" 2017 Arkose 4 with Mavic rear wheel I bought still had a 10sp cassette on it, explaining why the gears have always been a bit dodge and also weird how they didn't mention it when I bought it or took it for the 6 week service. You'd think the mechanic would say, "do you realise that this bike has a 10sp cassette on it?"
Anyway, it's in at Cycle Republic in Canary Wharf because I'm a lazy bastard and they're ordering me in an 11sp but what's the biggest cassette I can fit with my derailleur?