Keith Coppell - 531SL - Super Record

@Skülly @ough That's fair enough, totally welcome to your opinion! Definitely more yellow than orange though.

@russmeyer Seriously don't go near them. I've had so many issues. I'll try and keep this brief.

• Sent frame back and asked politely if it could be prioritised due to the initial problems. Agreed and said no problem.

• Called after about three weeks just to check up on progress, usually happy just to wait as I did initially but due to the problems wanted to keep track. Was told it was at the painters being sorted. Cool. Asked if he could just call or email to keep me updated, yep will do.

Another two - three weeks go by. No call, no email. Called, still at the painters being sorted, will be back by Friday. Sweet. (Also told that it's not a quick process and people think we just spray a frame and send it straight back to the customer. Yeah, in the wrong colour with the wrong components fitted. Twat.)

Another two - three weeks. Still no contact. Called multiple times, Paul Gibson, owner, not available. Left messages, never called back.

This goes on for months. When I get through I'm told it's there, they have it all done. Fitting headset, will then post, with email tracking details. Excitment brews.

About 10 days later, still nothing. Told yeah it's being picked up today! Ummm, so what happened last time?? They had lots on, wasn't scheduled.

Week later. No frame. Told that the frame had to go back as they forgot to lug line it. With me next week. Really feeling the quality come into it's own now.

Weeks pass. Told that frames be lug lined but can't be picked up as his car, van or whatever a man of this statute drives isn't working. Told him this is an absolute fucking joke explaining all the issues regarding above. Had the cheek to tell me that I just didn't like the colour??!! Even though I agreed to the colours in the invoice that they sent me, along with the masking and lug lining colours. Which I resent to prove my point. One of these was not the colour on my frame.

Told, it's all done after more time and being sent. Never arrives.

• I set a date for delivery and said if it's not there by then I'm taking it further. Yeah, yeah, will be done. Kicked off and they agreed to refund my money. Still haven't.
  
  

You know the score. Frame never arrives. I start drafting a letter to take them to court.

• Phoned Bob Jackson's. Asked if they remember spraying a Keith Coppell. Felt cheeky asking to be honest as it's not their problem but the guy was super understanding. After describing, he does recall it being done. Quoted the time for the original respray. I asked if it ever came back? Asked the painter and he said it was the only Keith Coppell he'd ever painted so definitely remembers it and no it never came back. Said if frames come back for touch ups like lining and so on this is not logged but any full resprays are always logged. Never went back. Even nice enough to offer to call Paul and get back to me but I said no as they haven't caused me any greif.
  
  

Phoned. Again told me it's sorted, will be delivered. Asked for photos as proof. Emailed them and it was exactly the same as it went back only that they'd lug lined thr whole frame in black which was AGAIN completely wrong. Does this guy even read the emails and invoices he sends out??

Told him I know it never went back. He told me it had been back. Said I'd already called Bob Jackson as he didn't know I knew they did the resprays and said "Oh don't know why they said that. I said, "It's still the same colour mate..."

Kept asking me "Well what do you want??" Umm, kind of what I paid for.

Phoned Bob Jackson the next day. Guy said, "Oh it's strange, that frame you called about, turned up to today"

Fucking praise the lorddd.

Guy was also nice enough to say that if I email Bob Jackson with my details he will email me back as soon as the frame leaves their premesis.

Time scales may be slightly inaccurate due to this going on for soo long. If anything the times are longer than I've quoted.

Sorry, this isn't breif at all either. Nice to get it out the system though. Gives the guys at work a break, ha.