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serving
It goes without saying a stat demand has to be served properly. But if it is all done correctly and the recipient doesn't see and action it as soon as they should (through their own fault) it isn't a bad thing.
I feel for you though. It's shit.
Just try and distance yourself and treat it like a project - it's very procedural, map out your timelines and checklists then don't worry about it.
^ this might be the winner. Am speaking to a friendly solicitor this afternoon for advice on 'serving' it. Particularly as I'm not sure if the director is still based at the office I've been to.