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Think this agency give zero fucks. I'm also fairly sure they've moved office without updating records anywhere so wouldn't have any windows to smash. Have been spending more time than I should reading up on them and have seen a new address on a few sites I've not heard of before. It's a flat in a marylebone townhouse, so difficult to get access to smash the correct one. Their duedil stuff still looks OK but they've lost loads of staff recently including a few who have been quite vocal on their various social media sites (the agency, not the personal ones - I haven't gone that dark yet).
CYOA
@TooTallTim
^This. It’s pretty simple and quick.
Or do what a friend did for some unpaid invoices and called the company as he was boarding a train to their head office, “My train gets in at 10am, if you don’t want your windows smashed and office burnt to the ground by 10.15 then pay me”
They paid, because they knew he actually would do it.