Cycle trainers, what's spoiling your day?

Certification was sent out 17 working days after training by standard post. A request and agreement made with @skydancer to have it sent via email made 10 working days after training was misplaced, I think that's just multiple people handling the same thing.

I should also say that the training was very well delivered, as all my own CPD I've done via that company has been(and that of a handful of referrals both at instructor level and under). Specific to that day, the group size was smaller than on previous first aid couses I had been on allowing for more interaction with the first aid trainers and better access to teaching resources with a first aid trainer present at all times during practical exercises. I feel the group size was optimum for the brainstorming/group elements of the training with neither too few participants giving ideas or so many participants that people in the group became disengaged. The group size also allowed the activities to take a shorter amount of time giving space for additional learning with 2+ techniques not usually present on 1 day first aid training added, it was very indicative of the trainee-led style the company has in contrast with others who would have dismissed the trainees early leaving them with less knowledge. I'm sure had I struggled and asked for additional help this would have been possible as again the training was focused around my learning rather than around ticking the boxes and going home. Handouts had been booklets of a high quality where on other courses I had been given grainy/bad photocopy reproductions or outdated publications with stickers across amended sections.

Unsure why you wanted me to post this @skydancer but I've included more so the negatives of paperwork/admin interactions aren't taken as all it is. I find some admin processes reminiscent of my old work and they bring out a tone I rarely if ever use as an instructor, I think more than anything it's unexpected as I rarely mention my old work and I'm young enough it's just assumed there wasn't much/anything before.