That friendship is ultimately what I'd consider a wider pool of knowledge. i.e. knowing who best to contact. It interlinks with other elements and factors such as fluency of languages.
The outcome is ultimately a racer has called a non racer on how to fix their bike. You are judging on process, where I suppose I'm looking it from an outcome perspective.
But I think the point is if you know the bike shop they’re more likely to say ‘Ah hey Joe, of course we’ll stay open another 30 minutes so we can mend your bike.’
That friendship is ultimately what I'd consider a wider pool of knowledge. i.e. knowing who best to contact. It interlinks with other elements and factors such as fluency of languages.
The outcome is ultimately a racer has called a non racer on how to fix their bike. You are judging on process, where I suppose I'm looking it from an outcome perspective.