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Our remortgage last year took a while to sort out too.
The whole industry is in a bit of a muddle at the moment - you need to do what you can to make sure your case dude has the documents they need then you need to stay on their case making sure they are submitting everything.
Unless you've set some expectations with your buyer (hey guyz cashbuyerz we can complete tommoz!) then four - five weeks to get the finance isn't unreasonable. Don't let them stress you out, it's better the devil they know.
Howard
@CYOA
had forum recommendations for l&c but not wildly impressed at this rate.