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Jezston
Ah bummer dude!
Honestly without having all the stuff in front of me its quite hard to trouble shoot...
Is your audio the exact same length as the picture? By picture I mean the 'duration of active essence' as explained in CYOAs honeycomb spec sheet, so not including any hold frames or lead ins / outs. hopefully that make sense?
If it is I'd cautiously agree the problem is possibly on their side, they are starting the audio too late or changing the picture edit at some point after it's been to you, so the audio and picture don't line up as they should.
wouldn't Cutting 5 frames off the start would mean it's 5 frames too short at the end? not to mention its a total bodge. If they do the cut it will also create an audio click as there will likely be a hard cut over the waveform...