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This was going to be my question - for a 30 second thing if one of you is exporting a project at 25fps and the other is working at 30 then that might cause some kerfuffle to the tune of about 5 frames? Purely top of head but worth investigating.
Also complain to your ads department that there's a reason stuff gets outsourced etc : ) It was the same people you're dealing with now that used to do the outsourcing right? Maybe they're sabotaging it!
CYOA-
I think the frame rate issue is only a problem if things are being converted / stretched to match.. 30s at 30fps is still 30s at 25fps. 29.97 fps is a slightly different kettle of fish as it comes in at slightly under 30s, for a '30s' ad
anyway, don't really understand picture frame rates in depth, so waiting to be corrected...
MCamb
What is the video frame rate that everyone is working to?
and did you do the test where you load both their layback into a Nuendo project with your layback to compare them?