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This was going to be my question - for a 30 second thing if one of you is exporting a project at 25fps and the other is working at 30 then that might cause some kerfuffle to the tune of about 5 frames? Purely top of head but worth investigating.
Also complain to your ads department that there's a reason stuff gets outsourced etc : ) It was the same people you're dealing with now that used to do the outsourcing right? Maybe they're sabotaging it!
CYOA
@MCamb
What is the video frame rate that everyone is working to?
and did you do the test where you load both their layback into a Nuendo project with your layback to compare them?