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There’s clearly some kind of delay/compensation/shift on the audio track at their end. Is it still there when they export or is it just during timeline playback? Does the sync shift over time or is it all out by the same amount?
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Ah bummer dude!
Honestly without having all the stuff in front of me its quite hard to trouble shoot...
Is your audio the exact same length as the picture? By picture I mean the 'duration of active essence' as explained in CYOAs honeycomb spec sheet, so not including any hold frames or lead ins / outs. hopefully that make sense?
If it is I'd cautiously agree the problem is possibly on their side, they are starting the audio too late or changing the picture edit at some point after it's been to you, so the audio and picture don't line up as they should.
wouldn't Cutting 5 frames off the start would mean it's 5 frames too short at the end? not to mention its a total bodge. If they do the cut it will also create an audio click as there will likely be a hard cut over the waveform...
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Dramatic_Hammer
MCamb
@Jezston
@CYOA @MCamb
Bringing up my sound to video woes again as we've ruled out a bunch of issues, but still at an impasse.
If I export my audio, to their video, and put them together in Premier, then the audio is totally in sync. I have sent them an exported video demonstarting this.
If I give them my audio, and they attach it to their video, they say my audio is late, and it is - although the audio file is still the exact same length as the video.
They are now telling me to maybe cut 5 frames of audio off the start of my audio tracks. This sounds like a very dangerous idea. Clearly the problem is their end?
EDIT: I should add, in case I haven't done this already - this is not for TV ads so whatever standards are at play there are likely not relevant here. It's for online ads e.g. ads before YouTube videos, in-app adverts etc. I expect there are few if any accepted av standards in such adverts.