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When I had a record trashed by the fine folks delivering the post in SA I don't believe we opened up a return claim. We dealt with it all by eBay messages, him sending me photos of the packing and the damage for the claim then I refunded the purchase and opened a Royal Mail claim that was surprisingly painless.
Are the return claims linked to conflict resolution centre? If so I'd want to avoid that at all costs anyway. -
I usually deal with it informally, but it depends on whether I trust the buyer or not.
There's an "arrived damaged" option under returns and eBay don't require proof of return postage, unless you dispute having received it back.
Your claim with the carrier doesn't concern the buyer, so they're not obliged to wait for them to compensate you, before you refund them.
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Scilly.Suffolk
@Howard
Something I posted out to an eBay buyer got destroyed in transit.
Obviously I'm going to refund the buyer 100% and claim on the postage insurance.
But it's not clear what the process is for the buyer - should he open a return claim? I believe he has two weeks from receipt to do so but I have a feeling the insurance claim will take longer than that. But if he opens a complaint it's likely he'll have to post the thing back, which we both want to avoid.
Anyone dealt with this before?