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Keep at them, don't let let lie. Keep records of your conversations/communications with BA. Use twitter and consider small claims court. Even if they did manage to cancel it themselves, the fact they were able to without realising would tell me that the system/UI is not fit for purpose. The evidence of them not k owing it was cancelled would be that they turned up for the flight.
stevo_com
Odd one I’m trying to solve for my parents at the moment that I’d really appreciate some help on.
Flight booking with BA to USA from London. They check in online. Arrive at airport in the next morning and try to drop bags off and board flight to be told their booking had been cancelled (presumably in the 24 hours between them checking in and arriving at the airport). Have to drop a small fortune to buy new tickets to get on the flight (they couldn’t miss it).
Few back and forths with BA trying to get compensation given they didn’t cancel the booking at any time. BA essentially saying booking was cancelled online so that’s that. Get stuffed.
What do I do as a next step? I think I need to surely request evidence that the booking was cancelled online? I’m pretty computer illiterate so what would that evidence look like? How can BA show that someone logged into my dad’s account and the relevant time and clicked the cancel button?
If they can’t provide us with evidence the booking was cancelled then surely that’s a slam dunk if it went to court?
If they can provide us with evidence that it was cancelled then what the hell do we do then?! Either my dad’s acccount has been hacked (for some unknown reason) or the BA system has just gone mental. I don’t know how we argue that.
It’s all a bit his word against theirs at the moment. But purely from a logical standpoint, why in the name of fuck would anyone book a flight, check in, call up about flight details, cancel and then arrive at the airport to board all with 24 hours?! Makes no sense.
Anyway, sorry for long post, any help appreciate as I’m a bit stuck and it’s a lot of money for them.