BT Internet. Mother CYOA has been a customer for over ten years and her hub has finally died. Callcentre cunt wants to charge 65 quid for a new hub or 175 to send an engineer out to fix it. She pays about 40 quid a month because she was born before 1955 and doesn't know about such things as 'shopping around'. Callcentre cunt threatened her with (his words) "very high fees madam if you try to cancel". Steps? Frozen sausages etc.
As she's likely on a rolling contract now, you could just arrange a provider switch for her online? It'll be cheaper for her and she'll get a new router.
BT Internet. Mother CYOA has been a customer for over ten years and her hub has finally died. Callcentre cunt wants to charge 65 quid for a new hub or 175 to send an engineer out to fix it. She pays about 40 quid a month because she was born before 1955 and doesn't know about such things as 'shopping around'. Callcentre cunt threatened her with (his words) "very high fees madam if you try to cancel". Steps? Frozen sausages etc.