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I don’t know if you’ve already done this, but working in Local Government, I’d suggest the best way to deal with it is by raising a formal complaint. If the guy was employed by the Council, it’s best to get it dealt with in a formal process. You should be able to see the Council in question’s complaints process on their website. Generally, they will have a 2 stage process and if you remain dissatisfied with how your complaint has been handled, you will probably be able to take it to the Local Government Ombudsman. It would be best to set out what steps you expect them to take to provide a remedy in your complaint. Sorry if I’m telling you what you already know...
Not with ally. Just filler it and be done with it. Cannondales are covered in filler anyway ;)