Deliveroo

Sharing this because it's healthy for riders all over to have a good picture of what the company are working on.

I received this today:

“Restaurant wait too long” is the number one reason you rate an order as ‘thumbs down’. And we agree. Working as a fee per delivery rider means that time spent waiting is time that you could be earning.

Most orders run smoothly – but delays can happen. When these delays are too long, you should be able to unassign yourself.

From today, we’ll be testing a new feature for fee per delivery riders in selected zones across the UK and Ireland. This new feature includes:

Live updates of when a delayed order is expected to be ready, helping you to decide whether or not you want to wait.
A timer showing how long you’ve been waiting so far (because sometimes three minutes can feel like forever!).
The option to tell us how long you’ve been waiting.
The ability to reject the order in the app, straight away.
If you receive the update today, you’ll see the ? icon in the top right-hand corner of the order screen. Select the ? icon and then “Restaurant taking too long” to unlock new feature.

Any rejections made throughout this trial period will not affect your statistics or acceptance rate.

We’ll be testing this feature over the next month – gathering as much feedback as possible – so we can improve and update it, before launching to riders everywhere!

I am impressed they are looking for these improvements. And looking forward to using it.

Restaurant wait time in my area is the bottleneck here and is regularly the difference between completing two or four assignments in an hour - the difference between a waste of time and time spent earning well.