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In the main KFC I go to, the tablet is out front and as soon as the order come through they stick the ticket on a bag, get any drinks out and call it through to the back. They'll usually have someone who fills Deliveroo orders as their first line while one or two others do the instore customers.
Meanwhile, at the other KFC, the one I don't want to go to, the tablet is out back and only when you walk in the door and give them your order number(s) do they go and look for it and start making it up. Generally an absolute shitshow.
I think that the main one know's that we'll be nice to them, be paying attention when they call out order numbers and clear the counter area as soon as possible.
The_Seldom_Killer
Generally find the exact opposite.
Any 'fast food' place leaves it till the last minute, or the front staff (in charge of the tablet) have so little fucks given that pressure is always placed on the kitchen.
Proper restaurants, especially those that have previously operated their own delivery (or through just eats etc) are way way way better, rarely put a foot wrong, and can deal with the demand when placed on them.
Theres a whole bunch in between, rule of thumb for me, if the tablet is left with front of house instead of those who make the food, expect shit.