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if the tablet is left with front of house instead of those who make the food, expect shit.
I have noticed this as well.
Sometimes you arrive at the restaurant, the front of house staff notice you, then they look at the tablet, then they disappear into the kitchen. Thats usually the sign for "I forgot to tell the kitchen/didn't notice there is an order, its going to be atleast a 20min+ wait".
farewell
Generally find the exact opposite.
Any 'fast food' place leaves it till the last minute, or the front staff (in charge of the tablet) have so little fucks given that pressure is always placed on the kitchen.
Proper restaurants, especially those that have previously operated their own delivery (or through just eats etc) are way way way better, rarely put a foot wrong, and can deal with the demand when placed on them.
Theres a whole bunch in between, rule of thumb for me, if the tablet is left with front of house instead of those who make the food, expect shit.