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M_V
pdlouche
Okay so your errors are adding up by every post you make.
Good luck with the refund. I had to chase them hard once because of that. As for the despatch email, it can take daaaaays for them to pick the order. Check on your account page on the site. Probably it hasn't changed from 'ready to be picked'.
Can take ages, but yes the savings tip the scales in their favour albeit barely.