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@TooTallTim
This morning's conversation:
"Hi, HMRC. Uncharacteristically, I managed to get through to one of your humans in less than one minute to pay my tax, but when I called back because you've fucked it up, it took nearly an hour. Due to your enormous ineptitude, I've actually massively overpaid you, can I have my money back please?"
"Errr, it might just be better if we hold onto it, is that ok?"
"No, it fucking isn't. Give me my money."