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This:
https://personal.natwest.com/personal/ways-to-bank/branch-banking/branch-closures.html
... might affect your options?I've previously sent letters, printed on paper, to the address in my cheque book. This seems to still work in spite of RBS's efforts to get me to stand in the street and talk loudly about personal matters into a phone I don't own.
MrE
If I wanted to write to Natwest about a direct debit I've overpaid, should I write to the local branch, the branch on my sort code, or is there some head office address I should send to?