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Just had the joy of booking a bike onto a train home to London from my folks' house in Newcastle.
That article was some time ago now, and the bicycle reservation feature is nowhere to be found on the new site. Had to spend 10 minutes on the phone to an outsourced call centre, and I can't even print the reservation at home.
The whole thing is a farce.
skidlidsid
http://road.cc/content/news/225264-virgin-trains-east-coast-‘working-’-online-cycle-reservations