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We're all on a learning curve. Quite often my older and more experienced clients naturally stick to simpler designs because they've been through problems getting more complicated designs to work.
If I was specifying a bathroom tiling job I'd 3d model it and give exact instructions/drawings to the tiler. Sometimes you start a tiling job and you just eyeball the start point from a couple of possibilities only to find out later the client sees it completely differently.
Airhead
Yeah, this was my suspicion and I have no idea how hard it is. I think we lost a lot of trust when they did the initial bit and now are nervous about any perceived imperfection.
As was said up the page, it isn’t the end of the world and it helps coming here to vent/set proper expectations.