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If you bought with a visa MasterCard or Amex you can have them reverse that charge and any interest/fees that go with it using your above explanation, Amex in my experience then take the admin on for you if necessary
mdle-
Not with a Amex but with a Mastercard with a bank that I do pay for banking, I guess if I am paying for banking then they really should take on any admin for me if worst case happens? On 2nd thought I should have bought with Amex to get another 1000 air miles... oh well...
But what do I do with the phone? I don't want it. Shall I give it another week and if nothing just bring all the emails to an Apple store and force the store manager to take it back and get his or her details?
ExTra
So I have 2 iPhone X, 1 is the original purchase and 1 is a replacement due to the first one being damaged out of the box. Problem is, I have tried calling, emailing to named Apple senior advisors a number of times and they have been saying they will arrange to collect the damaged unit from me. Now it's been over 2 weeks since I have received the replacement and I still have the damaged unit that I really just want to give back to Apple. I cannot just drop it off to a Apple Store nearby and I cannot download a return label on the website because the replacement I have is a replacement in advance so it requires a senior Apple person to initiate the return that they keep saying they will do but nada...
I am worried that the automatic system will eventually kick in and I'd be charged again because they have my card details.
Where do I stand?
I have so far spoken to a half a dozen of advisors on the phone and have had 4 named senior advisors 'in charge' of the case that they keep disappearing... I have emails with dates of mostly 1 directional contact from me...